Initially, I had telephone only.I ordered installation 2 weeks in advance and technician did not show up.
This happened twice. Internet was connected after 4 weeks.
It is rare when download speed reaches the ordered 15Mbps. It used to be between 5 and 9Mbps. Usual ping time for Primus Internet is 150-380ms (instead of normal 12-15ms.) Because of this, it is almost impossible to play the games or stream video.
TechnicalSupport is polite but useless. They were telling about "second line support" to call me back but never did. Issue still not resolved.
Waste of time.Stay away.
This reviewer shared experience about bad quality and wants this business to have the product delivered. This person is overall dissatisfied with Primus Canada. The most disappointing about primus canada internet service at Primus Canada was unreliable network and complete inability to resolve , but reviewer liked unlimited available internet. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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