Not resolved
Billing Practices
Price Affordability

Initially, I had telephone only. I ordered installation 2 weeks in advance and technician did not show up.

This happened twice. Internet was connected after 4 weeks.

It is rare when download speed reaches the ordered 15Mbps. It used to be between 5 and 9Mbps. Usual ping time for Primus Internet is 150-380ms (instead of normal 12-15ms.) Because of this, it is almost impossible to play the games or stream video.

TechnicalSupport is polite but useless. They were telling about "second line support" to call me back but never did. Issue still not resolved.

Waste of time. Stay away.

Product or Service Mentioned: Primus Canada Internet Service.

Reason of review: Bad quality.

Preferred solution: Deliver product or service ordered.

I liked: Unlimited available internet, Price.

I didn't like: Unreliable network, Complete inability to resolve.

Company wrote 0 public responses to the review from Feb 18, 2015.
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