I have been in contact with tech support for 3 weeks, doing every conceivable test to confirm your Primus box is malfunctioning
I have called Tech support maybe 10 time and keep getting transferred around .
The last call before today the Tech tested for all possible issue and I was told in analysing the issue and the fact the dialing error is repeatable your box is the probable cause.
No one ever calls me back, I have to call to find out what the latest delay.
Calling today I am told the request for a new box has not been approved.
It has been over 3 weeks since the issue developed and I am not able to make outgoing calls
I am very very disappointed in your service
This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any) as the author lost $200. This person is overall dissatisfied with Primus Canada. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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