I have been in contact with tech support for 3 weeks, doing every conceivable test to confirm your Primus box is malfunctioning
I have called Tech support maybe 10 time and keep getting transferred around .
The last call before today the Tech tested for all possible issue and I was told in analysing the issue and the fact the dialing error is repeatable your box is the probable cause.
No one ever calls me back, I have to call to find out what the latest delay.
Calling today I am told the request for a new box has not been approved.
It has been over 3 weeks since the issue developed and I am not able to make outgoing calls
I am very very disappointed in your service
Reason of review: Poor customer service.
Monetary Loss: $200.