Bradford, Ontario
Not resolved
1 comment

I have been in contact with tech support for 3 weeks, doing every conceivable test to confirm your Primus box is malfunctioning

I have called Tech support maybe 10 time and keep getting transferred around .

The last call before today the Tech tested for all possible issue and I was told in analysing the issue and the fact the dialing error is repeatable your box is the probable cause.

No one ever calls me back, I have to call to find out what the latest delay.

Calling today I am told the request for a new box has not been approved.

It has been over 3 weeks since the issue developed and I am not able to make outgoing calls

I am very very disappointed in your service

Reason of review: Poor customer service.

Monetary Loss: $200.

Company wrote 0 public responses to the review from Apr 29, 2015.
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Anonymous
#978777

Hello,

We're sorry to hear about your situation. We would like to help you resolve your concerns. We kindly as that you send us your Primus Canada account number, contact telephone number and availability (for a callback) at: execresp@primustel.ca

Primus Canada

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