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Advertised vs Delivered
Product or Service Quality

We tried Primus through Costco. Absolutely terrible service, we could not have two people in the same room using wifi at the same time.

Teenagers were loosing their mind that the signal was so weak and intermittent it couldn't make it up to the bedrooms. Router was placed in the same location as my previous and current internet provider without issue. We tried a booster and up graded for higher speed with no effect. I ended up paying to get out of the contact after 4 months and the whole experience cost me money and stress.

I desperately wanted it to work as we need more competition as the fees are ridiculous. Sadly Primus really sucked.

I cannot recommend PRIMUS. I have written to Costco to tell them they should cease allowing PRIMUS to advertise through them and use their name.

Product or Service Mentioned: Primus Canada Internet Service.

Reason of review: Bad quality.

Monetary Loss: $125.

I liked: Price and backed by costco.

I didn't like: Modem and service, Appalling service, Non existant signal strength.

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