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I must say I could not face internet issue from any company except this worst and horrible company called Primus We just moved from 1 building to another and called them to come n reinstall this in new building, the lady told us that after 2 days man will come n...
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1.0
#1328533
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A guy (Hardeep) from primus kiosk at Surry Costco approached me and said if I am interested. I asked him what comes with $45.00 pricing that they were advertising at the time. The guy asked for my drivers license and costco membership card to run by his system on ipad...
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#1314761
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I cancelled my mom's Primus home phone service when she went into a care home in March, 2018. The person I spoke to told me to just ignore the last bill and they would send me a revised one. I had been receiving the invoices through my email and paying them for my mom....
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#1306417
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I signed up with Primus for my dad's apartment. I trust Costco, so I believe Primus should be ok. I signed up in Costco for a bundle (internet+phone) in the middle of May, and asked for the deferring and start the contract in the middle of June. So far, I totally used...
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Anonymous
doudou Xu

Problem resolved.Keep calling Primus costumes services. The more you called, the higher probability to hold a nice representative who would like to help.

#1305801
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These guys are the worst. After 11 years of putting up with the steadily decreasing customer service quality I've had it. I'm oven 10 hours this month on the phone with them. I can't do it anymore. We moved, the messed the date up. Then, after calling, they couldn't...
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2.2
I liked
  • Basic value bundle
I didn't like
  • Customer service is a nightmare
#1297717
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The internet was okay... for the first few months. Primus may be cheaper than other internet providers, but it is also worst. I used to be with Bell and they were WAY better! I have two children and by the month 6 of having Primus, my children were complaining, saying...
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1.0
I liked
  • Fact that they gave us internet
I didn't like
  • Internet speed
#1291762
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I received the following response from primus. "We have reviewed your account and confirmed that the amount due is for a termination fee. This fee was automatically applied because you cancelled the service before the end of the term. We have agreed to credit the...
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I didn't like
  • Lack of organization
  • Incompetent staff
  • Appalling service
#1290932
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I was a customer of Primus for more than 10 years with no issues. I guess the new hardware has quality issues and I gave up. My VoIP gateway stopped working and they sent me 2 replacements so far and it keeps failing. I called many times and the tech support people...
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#1290487
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Primus Canada - Cancelled Account charged
Primus Canada - Cancelled Account charged
Since March 2016 Primus Canada provided my Internet and phone service. On the 23d of May 2018, I called Primus Canada and cancelled both services to take effect immediately. Within an hour both services were cancelled. The following day I received 2 emails containing...
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Anonymous
Primus

Hello,We would like to review your account and provide any necessary adjustments. We invite you to send us an email at execresp@primustel.ca. Please include your Primus accoun...

#1288747
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Contact Primus Canada

Mailing Address:
Primus Telecommunications Canada Inc.
5343 Dundas Street, Suite 400
West Toronto, ON M9B 6K5
Canada
Phone:
(800) 806-3273
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The Primus person didn't set up the long distance service properly and the setup person bungled it even further. I was told I'd get 2 months' credit. When I later called to enquire about getting a bill, they said I would once the amount went over $20. I have yet to...
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1.5
I liked
  • Price for the service
  • I like the affordability advertised
I didn't like
  • Not receiving a bill for service
  • Having to talk to a call centre
  • No service for nearly a month
#1282697
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