Primus Canada Reviews
Primus Canada Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Primus Canada has a 1.5 star rating from 125 customer reviews, with 92% unfavorable feedback; consumers report high price levels and widespread dissatisfaction with customer service, refunds, and outages.
Key Takeaways for Future Customers
- Review Primus Canada reviews for recurring service outages and support delays.
- Expect long hold times and potential difficulty with cancellations and refunds.
- Some customers cite low prices and unlimited internet as the main benefit.
Negative Feedback / Risk Areas
- Frequent customer complaints about terrible customer service and long waits.
- Billing errors, refusal or delay of refunds, and difficulty cancelling subscriptions.
- Regular outages, slow speeds, and unhelpful technical support, often outsourced.
Positive Feedback
Some reviewers note competitive price points and availability of unlimited internet plans.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Primus Canada has a 1.5 star rating from 125 customer reviews, with 92% unfavorable feedback; consumers report high price levels and widespread dissatisfaction with customer service, refunds, and outages.
Key Takeaways for Future Customers
- Review Primus Canada reviews for recurring service outages and support delays.
- Expect long hold times and potential difficulty with cancellations and refunds.
- Some customers cite low prices and unlimited internet as the main benefit.
Negative Feedback / Risk Areas
- Frequent customer complaints about terrible customer service and long waits.
- Billing errors, refusal or delay of refunds, and difficulty cancelling subscriptions.
- Regular outages, slow speeds, and unhelpful technical support, often outsourced.
Positive Feedback
Some reviewers note competitive price points and availability of unlimited internet plans.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toronto, Ontario
I just wasted 52 minutes of my time...
The reviewer tried to contact the company before posting this review.
I just wasted 52 minutes of my time waiting for the next available agent. I gave up.
How is this good customer service? My internet is down; has been all day.
- Are a less expensive over bell or rogers
- Internet service goes out frequently
Preferred solution: I would like my internet restored in a reasonable time frame.
User's recommendation: I'd look at other providers,
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toronto, Ontario
Literally the worst isp i’ve ever had
Constant internet stuttering even with an Ethernet cable. Cannot watch Netflix or YouTube without consistent buffering.
I once hit 9999+ ping while I was gaming. This is actually the worst service provider I've ever used. Customer support is also completely useless.
I got charged three months despite cancelling months prior. Thanks, guys.
User's recommendation: go outside and reconnect with nature because you won’t even be able to use the internet with this provider so you better get used to it
Ann Arbor, Michigan
Impossible to cancel
I tried the website and the page is 'blocked'. Tried to call and I was transferred then kept on hold, then after 30 minutes, and after all the verification, the phone is silent, no answer. Very disappointed.
User's recommendation: Look for alternatives
Calgary, Alberta
No internet
This is going on day 3 now that I've had no internet, I've contacted them several times and they say they're working on the problem.If it's not restored today , definitely going to switch to another company
User's recommendation: Don't do it!!!!
Same in Toronto
Kitchener, Ontario
My primus internet is not working
The reviewer tried to contact the company before posting this review.
My primus internet isn't working .
Whenever l try to contact primus internet, l don'6 get through to primus internet, l sm basically blockedi
Uiii
Customer service SUCKS In houres of waiting you get person on the phone who speaks no english and have no idea what is goiong on
Welland, Ontario
Buffering constantly
Yes Im still experiencing the buffering, not sure what the problem is followed instructions no results
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSad, Primus is owned by Distributel who is owned by Bell - A Canadian company however they employ 3rd party company to answer calls/the agent was in Egypt, nice but Bell needs to employ Canadians!
Per above this Canadian company does not hire Canadians it outsources and hires folks from Egypt
Lets help our fellow Canadians by hiring Canadians!
What would Alexander Graham Bell say?
User's recommendation: Awareness in who you choose as your provider
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy internet was out
The reviewer tried to contact the company before posting this review.
Very hard to contact this company when you have an issue such as lost service. Lose your connection at the beginning of a weekend GOOD LUCK. Wait on hold for a half hour to be bumped right tobthe survey of how we did
No one answered the phone.It just hung up and asked me what I thought of it and give it a rating.PISSED CONSUMER consumer is a good name for this service
User's recommendation: No customer service on the weekends
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI didn't get to talk to anybody
- - Internet wasn't working on the weekend and no one was reachable.
- - Weekend customer service was unavailable and the reviewer says to stay away.
My internet wasn't working on the weekend And I didn't get to talk to anybody about it. I wasted a bunch of more of my time Going through hooks to leave this review. This company and the original Primus are both pretty c*****For not having proper customer service on the weekend for customer service internet has failed Stay away
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInternet is down quite abit. They are closed on weekends you can not connect to a tech support. If you have issues after 8 on weekdays to bad they are closed.
Internet down yet again. Need to say, *** company.
I was telling people to sign with you but made calls to make sure they don't sign. Not worth it.
- Cost
- Internet always down
User's recommendation: Try 24/7 tech support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPrimus Canada doesn't respond to Technical support tickets.
The reviewer tried to contact the company before posting this review.
Primus Canada blacklisted my 25 years old emails with them for no reasog, and do not respond to Support tickets on that subject. Oleg Tchetchel, nisco@***.ca.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMassive outage in Ontario and Quebec
The reviewer tried to contact the company before posting this review.
- - The outage caused Primus customers to be down 1.5 hours.
- - Support lines were congested; the tech was helpful and Primus did what they could.
The massive outage of Bell's infrastructure caused Primus customers to be down for 1 1/2 hours.
Support lines were strangled and had to wait till the outage was resolved before I got to talk to someone.
The customer service tech was helpful, and the issue was beyong his control.
So on balance, Primus did what they could
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo internet service
The reviewer tried to contact the company before posting this review.
Trying talk to a technician about not getting any Internet service but No luck. Could not even speak to anyone.
User's recommendation: Poor service
No service
The reviewer tried to contact the company before posting this review.
I tried to contact them and they hung up on me. Literally horrible internet service it goes out all the time
Monthly fee is high
The reviewer tried to contact the company before posting this review.
- - Long-time customer; fees rose over two years.
- - Telus offered $15 with digital services.
- - I prefer a landline; may switch to digital services.
I have been with your company for a long time, the monthly fee just creeped up in the past two years, Telus offered me $15 with digital services, I am old school and like to keep my land line, but the monthly fee difference is getting big, will have to consider taking digital services. Hope your fee may decrease accordingly for retirees like us.
Toronto, Ontario
No internet connection
I was told hold on and well transfer you to a technician but they hanged up on me instead of transferring me..
User's recommendation: Silly disrespectful service cannot be tolerated.
About
, , , Globalinx
Primus Canada is one of the top telecommunications companies of Canada. Primus Canada operates the leading wireless broadband network, offers a number of incoming call plans, push to talk service and BlackBerrys, and so much more. In addition, Primus Canada offers a suit of other telecommunications services and products. The company employs such technology as VoIP and Cisco Systems and provides its services over single or multiple bonded T 1. Primus Canada was rated as one of the fastest growing companies in the country. At the present time the company is going to expand to some more cities in Canada.
Primus Canada is ranked 638 out of 2446 in Telecommunications category
Canada
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Huh. Didn’t realize Primus Canada had service in the US.