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The Primus person didn't set up the long distance service properly and the setup person bungled it even further. I was told I'd get 2 months' credit. When I later called to enquire about getting a bill, they said I would once the amount went over $20. I have yet to...
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1.5
I liked
  • I like the affordability advertised
  • Price for the service
I didn't like
  • Having to talk to a call centre
  • No service for nearly a month
  • Did not feel heard
#1282697
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At least once a month my internet is turned off and the red light of death goes on my modem. Its currently doing it right now. I know what you think well then pay your bill. Well here is the kicker every monday i call in and low and behold im not owing anything and the...
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#1281736
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I signed up three years contract with Primus for internet and phone, I finished my contract many years ago and now try to cancel my services, I found out I got hooked for the big termination charge . They have such term for termination. At the completion of the initial...
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Anonymous
Natalie

Hello,We invite you to call us at 1-800-957-1177; we will review your account and offer some assistance.Sincerely,NataliePrimus

Anonymous
Vern

So what would have been so difficult about sending a written notice, 60 days prior to your intention to terminate ? I don't know how your postal system operates ; ours offers ...

1.8
I didn't like
  • Customer service & price increase
#1273862
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One of the worst companies you will do business with phone line takes minimum 2-3 hours to answer especially technical support team will take longer to answer there phone. It took me 1 week to de-activate this service. I had to call them everyday. They transfer me and...
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1.0
#1272840
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Primus Canada - Worse Internet Provider!
Primus Canada - Worse Internet Provider!
Primus Canada - Worse Internet Provider!
Primus Canada - Worse Internet Provider!
Primus Canada - Worse Internet Provider!
Primus Canada - Worse Internet Provider!
Primus Canada - Worse Internet Provider!
Paid for a plan of 16 Mbps and take it....under 1 Mbps - 1 Mbps. Probably Canada has not Consumer Protection Agency (or whatever you may call this kind of Agency or Institution/Organisation). Nobody so far, check this guys from Primus...are so many complains(I saw on...
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#1272536
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Speed is lower than what they are saying and fluctuating..keep increasing the price and more expensive than bell or rogers i contact them to ask about better service or price the lady i think she is supervisor refuse to give any discount or higher internet speed i told...
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1.4
#1272269
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I called 4 times . Still have not been helped. Wait times were Ridiculous only to be disconnected with a soundless line...the 4th time I called, the *** hung up on me when I asked to speak to a manager. I couldn’t understand her English aWouldn’t answer my questions...
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Anonymous
Anonymous

Hello,We're here to help. Please do not hesitate to send us an email at: execresp@primustel.ca with your Primus account number if you require assistance. We will be happy to r...

1.0
#1270225
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For a year Primus has put me on a speed of 2.05 mbps download and 0.42 mbps for upload!! When I called them they said I was supposed to have 15 mbps DL & 1 mbps UL, they were quick to change my speed to 9.36 DL & 1.7 mbps. I asked for refund for the months/years that...
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1.0
I didn't like
  • Customer service & price increase
#1267528
Reply to reviews
We tried Primus through Costco. Absolutely terrible service, we could not have two people in the same room using wifi at the same time. Teenagers were loosing their mind that the signal was so weak and intermittent it couldn't make it up to the bedrooms. Router was...
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1.0
I liked
  • Price and backed by costco
I didn't like
  • Appalling service
  • Modem and service
  • Non existant signal strength
#1257342
Reply to reviews
Primus will disconnect you for owing 75.00!!!! They won't even notify you about possible disconnection. When they do decide to disconnect they do after 7 pm so you can't even talk to someone. I have a land line with them ASWELL and my home phone never works.. I'm...
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#1256075
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