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My household has had Primus wireless internet for less than 1 year. Throughout this year the wifi range became terrible where 10 feet from it gives us a bar. It won't reach to our bedrooms anymore. We have called customer service but no one ever answered. We have...
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1.9
#1170657
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I 've been on waiting to talk to a representative for 1h30min when they answered, they transfered me to bell cuz their technicians are from bell. So as usual none of them were able to fix my problem and the bell representative wasn't able to transfer me back to primus...
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2.1
I didn't like
  • Customer service
#1169049
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We have had 3 internet outages in the last 4 months totalling 4+ days. It takes hours on hold to get tech support on the phone. When I went on their website I filled out a tech support request which immediately disappeared when I hit submit. I have 12+hours invested in...
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Anonymous
Anonymous

Hello,If you wouldn't mind sending us an email at execresp@primustel.ca with your Primus account number and contact information, we will review your file and ensure that you a...

1.6
I didn't like
  • Phone support
#1168382
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Primus Canada - Pathetic

Primus Canada
#1158884
1.0
Details
Wait times for support more tgan 2 hours constantly
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Primus Canada - Cancell my phone number, while had to release it to another

Primus Canada
#1148909
Bad quality of internet bad customer service
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Primus Canada - Bad company

Primus Canada
#1136495
I’m with Primus company from may but I was not at home I live with my friend she have Primus too was too bad every 15 mn stop working 1 months she call everyday and she cancel. I went back to my apartment the same thing and my roommate complained no internet everyday cut
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Primus Canada - Worst internet speed

Primus Canada
#1118359
1.0
Details
My internet is always down , always buffering the videos and phone connection also horrible, keep disconnecting and repeating words which is scary. Calling them doesn’t even solve the problem , it’s ridiculous overall
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Advertised vs Delivered
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Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Signed up for phone/internet service when major telephone company screwed us after FIFTY years! So on the recommendation of a relative, we signed up. What a FARCE! No proper tech support, half the time the phone didn't work properly, not able to use the phone and...
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#1167592
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My phone line is dead. I cannot make any calls and have to resort to the cell phone. I have a reference number but can't get through to figure out the status of this. Is there no overseeing body on stuff like this? I cannot get through to my aged mother who is worried...
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#1164957
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Paying $27.00 a month for 2. Long distance calls. Could be paying $2.00 with 10-10-710. That's overcharging by $25.00 a month Tried to cancel. Put on hold for 45 minutes only to be told I can't cancel as account is in my husbands name who died 11 years ago. I've been...
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1.4
#1162020
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I JOINED PRIMUS OVER 10MONTHS AGO FOR MY BUSINESS, I NEVER ENJOYED GOOD SERVICE, THE INTERNET IS SLOW AND IT AFFECTS MY BUSINESS BECAUSE IM UNABLE TO DISPLAY MY PRODUCTS . I CALLED TO COMPLAIN AND I RECIEVED THE WORST SERVICE SO FAR. THEY OVERCHARGE ME FOR A SERVICE I...
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1.0
I didn't like
  • All department never resolved issues for me
#1158949
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Recently I was at the Costco store in Kelowna, B.C. where I signed up for the Primus phone and Internet service which was being offered at a kiosk. At the out set I believed that I was going to be getting a cheaper and better service plan than what I was currently...
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1.0
I didn't like
  • Do provide reliable information on their services
#1158891
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dec 15 to 19 dsl outage prior paying for 50Mbps getting 2.2 down and 5 up 2hr wait for tech support 4 times in one weekend i want to get out of contract will be filing small claims court application for lack of services promised. i want to get out of contract will be...
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1.6
#1151609
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Contact Primus Canada

Mailing Address:
Primus Telecommunications Canada Inc.
5343 Dundas Street, Suite 400
West Toronto, ON M9B 6K5
Canada
Phone:
(800) 806-3273
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There is no initiatives to solve the issues. Always they issue the ticket and call and say the problem solved but the remain same. After repeat complaints the technician never come to see and check the issues, always try to solve over the phone and their system shows...
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Anonymous
Anonymous

Hello,We are sorry to hear about your Internet service. Please contact us at 1-800-957-1177 so we may locate your account and offer assistance.Sincerely,NataliePrimus

1.6
I liked
  • Simple billing via email and downloadable invoice
  • Price for the service
  • Price
I didn't like
  • The
  • Incompetent staff
  • Customer service
#1148880
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