Latest review first
After 3 years with this vendor, 1) Migration issues organization at risk 2) Make unplanned changes causing outages. 3) Frequently push minor change requests on a VOIP PBX user that do not work 5) Promise fixes that do not work 6) take no financial responsibility...Read more
Company wrote 0 public responses to the review from Dec 03.
Connection is always failing. Did a speed test and it ran at 2mbps....2! Thy also installed the modem in my bedroom and when asked to install in the living room they wanted to charge $100. Called them about the awful connection and the possibility of moving the modem....Read more
Company wrote 0 public responses to the review from Dec 01.
This company is truly the worst I've ever dealt with. I have no idea why Costco is promoting them in their stores. We feel completely ripped off. The internet modem losses WiFi only five to ten feet from the modem so we purchased an extender but STILL have issues with...Read more
Company wrote 0 private or public responses to the review from Nov 20.
I ordered Primus and last Tuesday an installer came and the internet worked. For about one hour. Not until Thursday night did I get another modem. The phone ata does not work and since last Tuesday until today which is one week later a Tuesday no land line. It is...Read more
Company wrote 0 public responses to the review from Nov 06.
Primus Canada - Si bad service
Nunca me contactaron,nunca me dieron información adecuada de el servicio que me ofrecieron y cuando les llamo para preguntar que pasa;me responde una mujer con mala actitud y me dice que no fui aceptada por mi crédito,es realmente una estupides y un *** servicio.
Company wrote 0 public responses to the review from Nov 02.
M Y summer cottage had phone services along with primes long distance from may15 to September 15 . It was arranged to stop on September 15 but primes continued the service in spite of my arranged stop date of September 15 .lcalled the customer care line and was told...Read more
Company wrote 0 private or public responses to the review from Oct 17.
Primus Canada - Horrible
Primus is a joke. I have not had services with them for 2 months and they owe me money. Called about were is my refund and they could not do anything for 30 days after the last bill witch was september 9 it is now october 9 and they said they would not be refunding me till some time in November like wtf 30 days was sept 9 for my last bill and u still owe me and now i have to wait longer. This place is a joke. Horrable customer service.
Company wrote 0 public responses to the review from Oct 09.
Primus Canada - Techinal staff
They dont how to communicate . Its really stupid. The guy said im paying for the wired connection and we dont gurantee for wireless connection. I dont get this *** what he told me. It like im paying for wired connection and they are giving me wireless speed connection. That means they are doing fraud
Company wrote 0 private or public responses to the review from Sep 12.
Primus Canada - Stinks
Your representative Leah hung up on me and refused to escalate my call
Company wrote 0 public responses to the review from Sep 10.
Primus Canada - A terrible representation of Costco.
Screw up after screw up topped with bad customer service. And no one cares. They wasted so much of my time. This all happened before the install. So I cancelled the order. Do yourself and stay away! You get what you pay for with theses clowns.
Company wrote 0 private or public responses to the review from Aug 29.
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