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Primus Canada - LONG WAIT TIME - TECH SUPPORT

Customer care is horrible and unhelpful. Called in and was given a 1 minute wait time whixh turned into over 45 minutes. The internet spped is slow and un practical for families.
1.1
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#1231861
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Primus Canada - Terrible!

My internet went down sonetime yesterday between 2pm and 6pm. Tried all evening to get in touch with tech support, no answer. Was on hold for over an hour when i was hung up on. Called back and opted for someone to calll back, no one ever did. It is now 8am the next day and have been on hokd again for over an hour and no answer. Im getting fed up and eeady to switch companies at this point.
1.0
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#1226786
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Primus Canada - The worst internet experience I have ever had.

Internet keeps being disconnected almost every second day for few hours. Technical support team is not helpful. Seems they are not qualified to do the job.
1.0
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#1226150
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Hi, My internet account is down from 2.30 pm today the 2nd April 2018. I have been in contact with your tech support from 3pm and have not success. Asked for a.manager or supervisor and was informed none was avaliable to speak to me which is very surprising not state...
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#1225030
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Primus Canada - Money suckers

Don't sign with primus canada this company will drive you nuts, really bad service and customer service and they will draing you bank account. I Will dont recomend primus canada under any circuntances to any one, "STAY AWAY" from this thieves.
1.0
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Advertised vs Delivered
Billing Practices
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
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Website
#1220441
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My VoIP phone is a piece of crap. I called tech support , they said leave it in my hands cause a problem on their end , and it's been 4 days, so I contacted them and now I have to spend more time messing with their stuff. Did i mention I'm a new customer and I'm going...
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1.0
#1220362
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We have been with Primus internet for many years and they really never improve anything to present customers. Their DSL is over ma Bell and is slow compared to most services in the GTA. We noticed they now advertise up to 250 speed, and since we only get 2.5 we...
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#1219449
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Primus Canada - A very very bad service. Totally useless

No i ternet foe a week. Co.pany said this is Rogers company responsibilty to repair. Customer service is useless and not helping at all. I am surpprised how su h kind of company is allowed to continue working in such irresponssible way
1.0
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#1218907
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Primus Canada - Worst experience ever !

Never had service hooked up Yet I have received a bill in collection NEVER HAD SERVICE This business is a joke
#1213462
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Firmware out of date, customer service tries and fails to help. useless isp. Dont waste your $$ on a helpless company that i hear scams you. also they say up to 7 mb yet to see it go above 4.5. total garbage as a gaming isp. line state goes down every 5 minutes on a...
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1.0
Elmira, Ontario
I didn't like
  • Theyre education level is not up to par with the world
#1206291
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