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M Y summer cottage had phone services along with primes long distance from may15 to September 15 . It was arranged to stop on September 15 but primes continued the service in spite of my arranged stop date of September 15 .lcalled the customer care line and was told...
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1.0
#1384152
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Primus is a joke. I have not had services with them for 2 months and they owe me money. Called about were is my refund and they could not do anything for 30 days after the last bill witch was september 9 it is now october 9 and they said they would not be refunding me...
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1.0
#1377138
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Primus Canada - Techinal staff

They dont how to communicate . Its really stupid. The guy said im paying for the wired connection and we dont gurantee for wireless connection. I dont get this *** what he told me. It like im paying for wired connection and they are giving me wireless speed connection. That means they are doing fraud
1.0
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Advertised vs Delivered
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#1353931
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Primus Canada - Stinks

Your representative Leah hung up on me and refused to escalate my call
#1351789
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Primus Canada - A terrible representation of Costco.

Screw up after screw up topped with bad customer service. And no one cares. They wasted so much of my time. This all happened before the install. So I cancelled the order. Do yourself and stay away! You get what you pay for with theses clowns.
1.0
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Customer service
Reliability
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#1341952
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I’ve called Primus 3 times to cancel Primus internet and LD for my grandfather who passed 3 weeks ago. The first time I was asked to send a death certificate by email and account information. The second AND third time I called, they reported they did not receive the...
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Anonymous
Anonymous

Hello, We are sorry to hear about the treatment you received. Please call us at 1-800-957-1177 for assistance. Sincerely, Natalie Primus

1.0
#1337022
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I must say I could not face internet issue from any company except this worst and horrible company called Primus We just moved from 1 building to another and called them to come n reinstall this in new building, the lady told us that after 2 days man will come n...
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1.0
#1328533
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A guy (Hardeep) from primus kiosk at Surry Costco approached me and said if I am interested. I asked him what comes with $45.00 pricing that they were advertising at the time. The guy asked for my drivers license and costco membership card to run by his system on ipad...
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#1314761
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I cancelled my mom's Primus home phone service when she went into a care home in March, 2018. The person I spoke to told me to just ignore the last bill and they would send me a revised one. I had been receiving the invoices through my email and paying them for my mom....
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#1306417
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Contact Primus Canada

Mailing Address:
Primus Telecommunications Canada Inc.
5343 Dundas Street, Suite 400
West Toronto, ON M9B 6K5
Canada
Phone:
(800) 806-3273
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I signed up with Primus for my dad's apartment. I trust Costco, so I believe Primus should be ok. I signed up in Costco for a bundle (internet+phone) in the middle of May, and asked for the deferring and start the contract in the middle of June. So far, I totally used...
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Anonymous
doudou Xu

Problem resolved.Keep calling Primus costumes services. The more you called, the higher probability to hold a nice representative who would like to help.

#1305801
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