Product: Primus Canada Digital Phone Service Clear all filters (7 of 7 reviews match)
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He was only instructed to work on internet only even though I also signed up for the Digital Home Phone service. Now I can't get WiFi and no incoming calls. I have been trying to call tech support ALL F@#$#%$% DAY. 45 mins this afternoon - finally pressed 1 for call...
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Anonymous
O. Elkei

PRIMUS , Worst company ever , it takes more than a day if you are lucky ! to reach their Customer Service "located in the the Philippines" with bad English . They never give ...

1.1
Product
Primus Canada Digital Phone Service
I didn't like
  • Unreliable network
  • Experience
  • Worst order execution by the team
#1082403
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Last fall l went with Primus digital phone, a big mistake. System failed almost every week, Primus would not fix. You can wait on the hold for an hour. I finally got thru last week and changed back to old system, l was told it would take between 3 to 5 days, it is now...
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Anonymous
Me

You're *** enough to post your home phone number on the internet? Maybe you were the problem, not Primus.

Anonymous
Anonymous

Hello,We are sorry to hear about your experience.Our records support we changed your telephone number and the home phone service should be active.Please accept our sincere apo...

1.3
Product
Primus Canada Digital Phone Service
#1052363
Reply to reviews
I've been with Primus long-distance for a long time.The plan compares 3 long-distance plans and gives me the lowest rate of the 3, with my credit card being automatically debited for that amount on a monthly basis. I've been getting e-bills to avoid the charge of paper...
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Product
Primus Canada Digital Phone Service
#1048390
Reply to reviews
It has been a nightmare dealing with Primus.Seriously, do not be lulled into signing up based on the cost of the service. This company should be ashamed to call itself Canadian. I was without any communication with my family for seven days during which time I waited...
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Anonymous
CRTC-Admin

Not that I am defending Primus, but Primus isn't Canadian anymore as they have gone under and have been resold to an Atlanta-based corporation, Birch Communications.

2.3
Product
Primus Canada Digital Phone Service
I didn't like
  • Nightmare experience
  • Worst order execution by the team
  • Customer serviice
#983534
Reply to reviews
Internet working well As I write it's been five days without a phone I phone every day waiting at least 45 minutes for an operator to be told "your phone is working" I finally got hold of the technical department and was told the portal has not be activated and that...
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2.4
Product
Primus Canada Digital Phone Service
I didn't like
  • Is being a nightmare
#972943
Reply to reviews
This is something new on the market.An Internet and phone provider without an effective customer service. You call them and wait for hours with no response. I had two one hour waits and then spent two hours on the phone with no reply. Finally I checked a call back...
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1.0
Product
Primus Canada Digital Phone Service
I didn't like
  • Is being a nightmare
  • Service
  • Poorest resolution team
#972583
Reply to reviews
I was approached by a Primus representative at Costco.He assured me that with my usage, I would have great access at a much cheaper price than what I was currently paying with Shaw. I signed up, porting my number, and hoped for the best. Set up was easy enough, but...
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Anonymous
Anonymous

Hello,We would be happy to review your situation further to ensure that your service is working properly. Please do not hesitate to contact us : execresp@primustel.ca.Sincere...

1.6
Product
Primus Canada Digital Phone Service
I didn't like
  • Product
  • Customer service
#886550
Reply to reviews