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Contact Primus Canada Customer Service

How to Reach a Person at Primus Canada

Verified Contact Information

Toll-Free Number:

  • 1-877-704-4269
    USA and Canada
Call Now
Send Message

Customer Service:

  • 1-877-422-6171
    For Mobile Phone
  • 1-800-433-3325
    Receivables
  • 1-800-806-3273
    USA and Canada

Business Customer Service:

  • 1-888-501-8430
    For business inquiries

Sales/ Reservations:

  • 1-877-422-6395
    For Mobile Phone

Technical Support:

  • 1-800-370-0015
    USA and Canada

Customer Service:

customer.care@primustel.ca

Business Customer Service:

businesscare@primustel.ca
For business inquiries

Sales/ Reservations:

sales@primustel.ca

Technical Support:

support@primustel.ca
receivables@primustel.ca
Receivables

Primus Canada Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Primus Canada Phone Number
1 (877) 704-4269
Most Popular Primus Canada Email Address
customer.care@primustel.ca
Issue Resolution Rate
Low (14% reported full resolution)
Primus Canada Customer Service Rating
4 out of 5
Overall Customer Sentiment
Mostly satisfied
Contact Method Distribution
77% phone, 23% email
View full overview

How to Contact Primus Canada Customer Service?

Skilled technical support representatives are available 24/7 to solve your issues by calling the dedicated toll-free Primus Canada Telephone line at (877) 704-4269. This code operates within the time zone of Eastern Standard Time. This phone line functions as the point of contact to address any inquiries, and complaints, or for customers to avail of assistance provided by Primus. Servants of the Primus Canada Contact team ensure timely as well as satisfactory resolution to their clients' problems.

To connect a Primus Canada Account Login account associated with Primus Canada, follow these steps:
1. Go to the Digital Canal access page.
2. Type your username and password.
3. Click the "Sign In' button.
Should you have misplaced your username or password, do look for the "Forgot Username?" or "Forgot Password?" links that are right on the login page. Forgot your password? Click on the link to retrieve your login details. As far as it relates to the security aspects, you shouldn’t give your Primus Canada Business login to anybody and change the passwords often.

The actual Primus Canada Contact email address that customers can use to contact the customer service department is customer.care@primustel.ca. This email address allows customers to directly communicate with the company in order to raise any concerns or issues they may have regarding Primus's services. By providing this avenue of direct communication, Primus enables its customers to easily reach out for assistance or to provide feedback about problems with their services. The customer service team would then be responsible for responding to inquiries sent to this email address and helping resolve any situations or complaints brought up by Primus Canada Business regarding service issues they face.

PissedConsumer Club

Contact Information

Primus Canada Website:

Primus Canada Help Center:

Corporate Office Address:

Primus
5343 Dundas St.W., Suite 400
Toronto, Ontario M9B 6K5
Canada

Other Info (opening hours):

Sales Hours (ET):

Monday - Friday: 8:00am - 9:00pm

Saturday: 9:00am - 5:00pm


Customer Service Hours (ET):

Monday - Friday: 9:00am - 8:00pm

Saturday - Sunday: 9:00am - 5:00pm

More contact details

Fax:

+1-800-340-4919

How Customers Rate Primus Canada Support?

4.0 / 5
Good

Based on 256 calls to Primus Canada customer support through PissedConsumer.com and 2 survey responses.

Total Calls
256
Avg Call Duration
02:47
Issues Resolved
14%

Why Customers Call Primus Canada?

Top Reasons of Customers Calls

  • Product/ Service 52%
  • Payments and Charges 17%
  • Customer Inquiries & Issues 11%
  • Staff 9%
  • Activation/ Cancellation 4%
  • Shipping and Delivery 3%
  • Request for Information 2%
  • Account 2%
  • Cards <1%

Product/ Service

52%
  • "The internet is not working"
  • "No Internet"
  • "My internet keeps failing and it's been getting worse"

Payments and Charges

17%
  • "Billing"
  • "Payment"
  • "My payments"

Customer Inquiries & Issues

11%
  • "Facture"
  • "Cant get through"
  • "Buffering constantly"

Staff

9%
  • "Stop service"
  • "No service"
  • "Service activation"

Activation/ Cancellation

4%
  • "To cancel services"
  • "Cancel Primus home internet"
  • "Cancelation of services"

Shipping and Delivery

3%
  • "Haven't received my bill"
  • "New and can't get get the equipment going."
  • "Location im ***. Bc ***"

Request for Information

2%
  • "Reschedule move"
  • "I need to talk to customer service"
  • "Request"

Account

2%
  • "Membership cancellation"
  • "Cell unlock"
  • "Change password"

Cards

<1%
  • "Update credit card"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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