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Contact Primus Canada Customer Service

Primus Canada Phone Numbers and Emails

Toll-Free Number:

  • (877) 704-4269
Call customer service
Send Message

Customer Service:

  • (800) 433-3325
    Receivables
  • (800) 806-3273

Sales/ Reservations:

  • (877) 422-6395
    Wireless Sales and Customer Support

Technical Support:

  • (800) 370-0015

Primus Canada Emails:

Customer Service
Technical Support
receivables@primustel.ca
Receivables
support@primus-wireless.ca
Wireless Sales and Customer Support
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How to Contact Primus Canada Customer Service?

Most Popular Number:

(877) 704-4269
Total calls: 45 Issues resolved: 3 Last call: Jan 17, 2025
author avatar
PissedConsumer Reporter

Skilled technical support representatives are available 24/7 to solve your issues by calling the dedicated toll-free Primus Canada Telephone line at (877) 704-4269. This code operates within the time zone of Eastern Standard Time. This phone line functions as the point of contact to address any inquiries, and complaints, or for customers to avail of assistance provided by Primus. Servants of the Primus Canada Contact team ensure timely as well as satisfactory resolution to their clients' problems.

To connect a Primus Canada Account Login account associated with Primus Canada, follow these steps:
1. Go to the Digital Canal access page.
2. Type your username and password.
3. Click the "Sign In' button.
Should you have misplaced your username or password, do look for the "Forgot Username?" or "Forgot Password?" links that are right on the login page. Forgot your password? Click on the link to retrieve your login details. As far as it relates to the security aspects, you shouldn’t give your Primus Canada Business login to anybody and change the passwords often.

The actual Primus Canada Contact email address that customers can use to contact the customer service department is customer.care@primustel.ca. This email address allows customers to directly communicate with the company in order to raise any concerns or issues they may have regarding Primus's services. By providing this avenue of direct communication, Primus enables its customers to easily reach out for assistance or to provide feedback about problems with their services. The customer service team would then be responsible for responding to inquiries sent to this email address and helping resolve any situations or complaints brought up by Primus Canada Business regarding service issues they face.

Primus Canada Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    62% phone 38% email
  • The best phone number to call Primus Canada is 8777044269. 55% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Sunday, while the shortest are on Saturday.

  • People call Primus Canada mainly because of product/ service, staff, payments and charges.

View full overview ›
PissedConsumer Club

Contact Information

Primus Canada Website:

Primus Canada Help Center:

Corporate Office Address:

Primus
5343 Dundas St.W., Suite 400
Toronto, Ontario M9B 6K5
Canada

Other Info (opening hours):

Sales Hours:

Monday - Friday: 8:30am - 8:00pm

Saturday: 9:00am - 5:00pm


Customer Service Hours:

Monday - Friday: 8:00am - 9:00pm

Saturday - Sunday: 9:00am - 6:00pm

More contact details

Fax:

+1-800-340-4919

Primus Canada Rating Based on 295 Reviews

Rating details

1.5
more details
Customer service
Product or Service Quality
Price Affordability
Billing Practices

Rating stats

Rating trend

Summary of Primus Canada Customer Service Calls

122 TOTAL
CALLS
02:47 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Primus Canada?

Product/ Service Question:

  • “Internet isn't working”
  • “My internet is not working”
  • “My phone line not working”

Payments and Charges Question:

  • “Pay my bill”
  • “Cant pay my bill saying account number is wrong”
  • “To report a paymenti'm”

Staff Question:

  • “911 service”
  • “No internet service”
  • “HORRIBLE SERVICE”

Shipping and Delivery Question:

  • “New and can't get get the equipment going.”
  • “Location im Surrey. Bc Canada”
  • “Did not get hook up today”

Activation/ Cancellation Question:

  • “To cancel service”
  • “I have to set up a new activation apointment”

Request for Information Question:

  • “Request”
  • “Inquiry about terms and condition for internet service”

Cards Question:

  • “Update credit card”

Account Question:

  • “Change password”

Other Question:

  • “Cannot retrieve messages remotely”
  • “Email didn't arrive”
  • “Long distance on wireless”

Compare Primus Canada Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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