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Contact Primus Canada Customer Service

Primus Canada Phone Numbers and Emails

Toll-Free Number:

  • (877) 704-4269
Call customer service
Send Message

Customer Service:

  • (800) 433-3325
    Receivables
  • (800) 806-3273

Sales/ Reservations:

  • (877) 422-6395
    Wireless Sales and Customer Support

Technical Support:

  • (800) 370-0015

Primus Canada Emails:

Customer Service
Technical Support
receivables@primustel.ca
Receivables
support@primus-wireless.ca
Wireless Sales and Customer Support
Is this your business?

Primus Canada Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Primus Canada Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    72% phone 28% email
  • The best phone number to call Primus Canada is 8777044269. 75% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Sunday, while the shortest are on Saturday.

  • Be prepared for the call as Primus Canada may ask you for the following information to identify you as a customer: phone number, customer id or account no or address or zip code.

View full overview ›

How to Contact Primus Canada Customer Service?

Most Popular Number:

(877) 704-4269
Total calls: 132 Issues resolved: 8 Last call: Oct 29, 2025

Skilled technical support representatives are available 24/7 to solve your issues by calling the dedicated toll-free Primus Canada Telephone line at (877) 704-4269. This code operates within the time zone of Eastern Standard Time. This phone line functions as the point of contact to address any inquiries, and complaints, or for customers to avail of assistance provided by Primus. Servants of the Primus Canada Contact team ensure timely as well as satisfactory resolution to their clients' problems.

To connect a Primus Canada Account Login account associated with Primus Canada, follow these steps:
1. Go to the Digital Canal access page.
2. Type your username and password.
3. Click the "Sign In' button.
Should you have misplaced your username or password, do look for the "Forgot Username?" or "Forgot Password?" links that are right on the login page. Forgot your password? Click on the link to retrieve your login details. As far as it relates to the security aspects, you shouldn’t give your Primus Canada Business login to anybody and change the passwords often.

The actual Primus Canada Contact email address that customers can use to contact the customer service department is customer.care@primustel.ca. This email address allows customers to directly communicate with the company in order to raise any concerns or issues they may have regarding Primus's services. By providing this avenue of direct communication, Primus enables its customers to easily reach out for assistance or to provide feedback about problems with their services. The customer service team would then be responsible for responding to inquiries sent to this email address and helping resolve any situations or complaints brought up by Primus Canada Business regarding service issues they face.

PissedConsumer Club

Contact Information

Primus Canada Website:

Primus Canada Help Center:

Corporate Office Address:

Primus
5343 Dundas St.W., Suite 400
Toronto, Ontario M9B 6K5
Canada

Other Info (opening hours):

Sales Hours:

Monday - Friday: 8:30am - 8:00pm

Saturday: 9:00am - 5:00pm


Customer Service Hours:

Monday - Friday: 8:00am - 9:00pm

Saturday - Sunday: 9:00am - 6:00pm

More contact details

Fax:

+1-800-340-4919

Primus Canada Customer Service Reviews

1.3 / 5
Bad
Enriqueta Dqc
Monthly fee is high
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

I have been with your company for a long time, the monthly fee just creeped up in the past two years, Telus offered me $15 with digital services, I am old school and like to keep my land line, but the monthly fee difference is getting big, will have to consider taking digital services. Hope your fee may decrease accordingly for retirees like us.

Oleg T Dca
Primus Canada doesn't respond to Technical support tickets.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Primus Canada blacklisted my 25 years old emails with them for no reasog, and do not respond to Support tickets on that subject. Oleg Tchetchel, nisco@***.ca.

Briauna Umr
Massive outage in Ontario and Quebec
stars-rating stars-rating stars-rating stars-rating stars-rating
4.0

The massive outage of Bell's infrastructure caused Primus customers to be down for 1 1/2 hours.
Support lines were strangled and had to wait till the outage was resolved before I got to talk to someone.
The customer service tech was helpful, and the issue was beyong his control.
So on balance, Primus did what they could

Aurel P
Stop internet cancel

Cancel internet no need internet In January 2025 moving Canada no need internet.In bank stop permanent

Summary of Primus Canada Customer Service Calls

216 TOTAL
CALLS
02:47 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Primus Canada?

Product/ Service Question:

  • “Router keeps dropping the internet”
  • “No Internet”
  • “Internet out”

Payments and Charges Question:

  • “Bill”
  • “Over billed”
  • “Billing”

Staff Question:

  • “Stop service”
  • “No service”
  • “Service activation”

Activation/ Cancellation Question:

  • “Cancel Primus home internet”
  • “Cancelation of services”
  • “Cancel internet”

Shipping and Delivery Question:

  • “Haven't received my bill”
  • “New and can't get get the equipment going.”
  • “Location im Surrey. Bc Canada”

Request for Information Question:

  • “Reschedule move”
  • “I need to talk to customer service”
  • “Request”

Account Question:

  • “Membership cancellation”
  • “Cell unlock”
  • “Change password”

Cards Question:

  • “Update credit card”

Other Question:

  • “Upgrade speed”
  • “Moving to new address”
  • “Rejection of iphone emails”

Compare Primus Canada Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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