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A guy (Hardeep) from primus kiosk at Surry Costco approached me and said if I am interested. I asked him what comes with $45.00 pricing that they were advertising at the time.

The guy asked for my drivers license and costco membership card to run by his system on ipad if the service is available in my area. Stupidity of me, I gave him both and the guy punched in my info on his ipad. Well long story short, I didn't like the speed of the internet and I ended up saying Thanks, but no Thanks and went on with my costco grocery shopping.

Few days later, I received a home phone in mail from Primus. I was like WTF?

So I called the 1-800 on the package and finally got hold of a live person. Apparently, the rep at costco decided to pull a fast one and hook me up with home phone service + internet without my consent. Agitated, I demanded to talk to a supervisor who told me that a fake e-signature was also signed by the rep on his ipad as well as he ran a credit check! So I was told that I need to return the phone and they will cancel the account that was not supposed to be created to begin with and promised that Hardeep the rep will go through training session- whatever that means.

After few days, telus rep shows up at my door that third-party primus has contacted them to hook up internet. I told him that the account was already cancelled and no need for telus service.

Well moral of the story - never ever give your ID to any sales rep ever if you are just inquiring about the service. They are desperate to make commission in any ways possible.

By the way, Costco should be ashamed of themselves to allow a floor space to sleazy company like this to run a business inside their warehouse. I was told by costco customer service about the business practice of Primus and she said almost laughingly that is it none of their business..

Reason of review: Poor customer service.

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