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Updated by user Jun 28, 2018

I received the following response from primus. We have reviewed your account and confirmed that the amount due is for a termination fee.

This fee was automatically applied because you cancelled the service before the end of the term. We have agreed to credit the remaining balance of your account as a goodwill gesture. I REPEAT THERE is NO TERMINATION FEE BECAUSE IT WAS CANCELLEED AFTER THE TERM. THE TERM WAS ENDED IN MARCH.

AND LOOK WHO's TALKING ABOUT GOODWILL. BEWARE OF THIS COMPANY.

Original review posted by user Jun 25, 2018

Since March 2016 Primus Canada provided my Internet and phone service.

On the 23d of May 2018, I called Primus Canada and cancelled both services to take effect immediately. Within an hour both services were cancelled. The following day I received 2 emails containing the return labels for the equipments and accessories for the phone and internet respectively, They received both on the 1st of June 2018 (see attached images). All the equipments were in perfect condition and no valid contract was involved. Today, 25th of June I received an email from Primus with the following content where two months bill is due:

Your monthly invoice is ready! To view your e-bill, simply sign in to your Primus e-Care account at https://ecare.primustel.ca/portal-r/login.php?language=en.

Your Invoice Summary

Account Number *********

Amount Due $137.85

Invoice Due Date 07/08/18

Reason of review: Return, Exchange or Cancellation Policy.

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Hello,We would like to review your account and provide any necessary adjustments. We invite you to send us an email at execresp@***.ca. Please include your Primus account number.Sincerely,Primus

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