Primus Canada
Reviews and Complaints
www.primus.ca
Anonymous
North York, Ontario
Primus Canada Phone Service Review
Really pissed off service not satisfied at all.
Reason of review:
Poor customer service
Anonymous
Ottawa, Ontario
Stay Away from Primus - Primus sucks when phone and internet cancelled
I recently cancelled Primus Canada phone/ internet and moved to a new address. I was told that I have to pay extra $99.99 for no reason. It happened that one day after I informed to cancel the service to Primus all of sudden internet didn't work. I informed to Primus to look after the problem. As usual, Primus sent its agent for the repair. The agent did the work. Internet and phone started working. In many previous occasions like this, Primus agent came to resolve internet and phone issues, I was not charged extra. I cancelled the internet/phone service and moved to new place. But after two months, I was told to pay another extra $99.99 as part of the internet/phone repair work. It is responsibility of Primus to fix the problem for which a customer pays regular bill/service fees, but Primus made me to pay extra simply because I cancelled the service. I strongly suggest to stay away from Primus.
Loss:
$100
Reason of review:
Poor customer service
Preferred solution: Full refund
1 comment
Anonymous
Toronto, Ontario
Lousy internet connection
I was at a Costco store and I saw home phone and unlimited high speed internet for 41.95. My contract with Rogers a bit more expensive had just expired so I talked to the Primus representative and I signed up. BIG MISTAKE. Their equipment is outdated. I installed a new router Linksys 1200 and I could not get to work even with the help of a technician. Thinking it was defective I returned it. The new one that I bought did not work either after spending another 3 hours on the phone with a technician from Linksys. I resurrected an old D-Link router (10 years old) and I am having some success with the Wi-Fi. I called technical support to explain my situation but they blamed the problem on the router. I am thinking of paying the 199 dollar penalty to go with my former carrier to eliminate all the aggravation with this company.
1 comment
Anonymous
Existing Primus customers apparently dont matter.
Tried to upgrade from their Internet 7 DSL to their Internet 10 cable/fibe and sign up for a 2 year contract. Apparently that is only for NEW users. I could cancel my DSL and sign up as a new user, but would be without internet for up to 3 weeks, not to mention all the fees that will need to be paid as well. If this is how they are gonna treat their existing customers, then its time to switch to someone else...im sure Teksavvy, or Rogers, or even *blech* Bell wouldnt mind having my business. Oh well, time to make some phone calls.
Reason of review:
issue with changing plans.
Preferred solution: Let the company propose a solution
2 comments
Anonymous
Albert Park, Alberta
Primus Canada - Digital Phone Review from Albert Park, Alberta
I requested to change from a digital phone to a soft phone as it is more convenient for me. It has been 10 days and nothing has happened. I have called them numerous times and keep getting *** excuses such as the last rep put the work order wrong or this was missing. Worst customer service of all phone provider that I have dealt with. . very frustrating. .. go to another provider.... you will save many headaches. Ravi Chadha
1 comment
Anonymous
Montreal, Quebec
After paying 2 months still no internet
I cancelled the service before they even called me to confirm that I still wanted it, after filling papers at COSCO, its doing 2 months I'm getting charged straight to my credit card and I never activated the service! I tried calling them today but there own phone line isn't working! It says Welcome to Primus Canada, then nothing! Wow what a nice company, I cancelled because Vidéotron is the best in Quebec, they lowered my fees temporary until I get a job! So same price, faster, service is awesome, it's Quebec's best company for internet and phone for sure! No doubt.
Loss:
$150
Reason of review:
Still getting charged without service for months, no customer service at all.
Preferred solution: Full refund
1 comment
Anonymous
Don't use these guys unless you like paying for "nothing"
I signed up with these guys for 6 cents a minute long distance and that's all. Turns out they have been billing me the 6 cents plus some international long distance thing that I never asked for plus some network fee plus $2 for a paper bill. I haven't made an international call in a decade, literally! So I phone them to get to the bottom of it and find out how long they have been doing that.....their customer service department does NOT answer the phone. I call the number on the bill that they keep sending me even after I have cancelled my long distance and they forward me to...you guessed it "customer service"! No answer again. Is this a communication company....I think not!
Reason of review:
Not as described/ advertised
Preferred solution: Full refund
1 comment
Anonymous
Ottawa, Ontario
Primus Canada - Phone Service Review from Ottawa, Ontario
DO NOT SIGN UP FOR PRIMUS!!! I signed up July 28/14--- still no internet and they have no idea when I will get it. After emails which they never responded too, and being told I would get phone calls when I didn't, I was told last Friday that I would finally get internet today. LIES!!!! Have spend the past 1.5 hrs on hold, was told I was given the wrong info from one of their workers named Michael, and they have no idea when I will get internet. I asked to speak with their manager to find out what is going on, and they said no. I definitely feel as though I got scammed by Primus. In all my years, I've never experienced poor service like this!!!
Anonymous
Toronto, Ontario
Primus Canada Internet Service Review
I called Primus on Sept 26 to upgrade my internet, I now have no internet or phone service and it now Nov 1st!!!!!!!!
Anonymous
Kanata, Ontario
STAY AWAY FROM PRIMUS NO MATTER WHAT
I contacted them to see what they can offer me everything sounded great. One BIG mistake is I did not check in here for any complaints and there a ALOT of them. Yes they have great deals but if you have a problem they don't care. We asked to cancel the service because I lost my job just after I asked for the services. They said they where sorry It would be done right away they would send us a return envelope to send back the modem ,my wife just had a stroke we need to have a phone line no matter what company we are with so she can call 911 just in case. it has been a week they have not released our number or bell has not because they us bell to install and they use bell,s system. So if my wife needs an ambulance we have no way of calling,one so please read all the problems primus is causing people before you hook up with them. mitch & laurie Kanata ontario
Anonymous
NO internet service for 10 days & COUNTING
I switched internet from Bell to Primus. Change over was going to take place on Aug 1st. Today is Aug 10th & I still don't have internet service. I've called Primus talked to different reps--all blame Bell for the delay in activating the lines. I've escalated my issue to supervisor/manager & asked for a call back... Nobody has called me yet. Is Bell really causing the delays so people go back to them? Is Primus' fault and they just blame Bell in an attempt to hide their bad service? I don't know, all I know is that I haven't had internet for 10 days!
2 comments
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Verified ReviewerPrimus Canada - Long Distance Card Review
I bought a prepaid long distance card , went away and could not use it. It kept telling me that I had to put more money on the card . I'm in the middle of nowhere working and can't call my family. They have to call me. I work in a clinic and get called out at all hours so this is very inconvenient. I spoke with customer service three times and they were not helpful. I was told i had to use the card in the town i purchased it in. I work away a lot, I've been away from home for four weeks. I will not be inconvenience d like this again. I was a product that is dependable, that's what I paid for
Anonymous
Fort Saint John, British Columbia
Other Product Review
They are froud.doing bull ***. Waiting waiting waiting. *** up
Anonymous
No service!
We were supposed to have it installed on the 10th. I am a shift worker but I got up 3 hours early for the installation. They did not show up. They came on the 16th. I had a *** of a time connecting the WiFi and still can't get my e-mail. I have contacted customer service and cannot get through by any of the phone numbers and it took two weeks for them to answer my first e-mail! I hate Rogers but they are starting to look better now! I really hope Primus will see these reviews and take a good hard look at their customer service or I can see, by the other complaints I have read, they will be out of business. If things don't improve,drastically, in the next couple if weeks, I will go back to Rogers.
Reason of review:
Poor customer service
Preferred solution: Let the company propose a solution
Anonymous
Ottawa, Ontario
Primus Canada Bundle Review
I subscribed for new services both home phone and internet.They were scheduled to be connected on october 3 2014,they are not connected yet.Now I am without home phone and they are not sure when my services will be connected.I dont know what to do
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Yea they sent in a tech and you got charged for a service call because the tech found out the problem is with your ISW(Inside wiring of your home). Read up their Terms and conditions regarding ISW/service call fees, I'm sure they told you the same but you refused to listen.