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When things are going the way Primus likes them - meaning, their way - customer service couldn't be better. But when you actually call them because they have dropped the ball, well, then things get very ugly very quickly. They were not willing to work with me,...
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#1129210
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my phone is not working. on other side they can't hear a thing. this is ongoing problem. now also internet started slow down. can't load pages and videos are painfully slow. when are you going fix it? or do i have to change provider? I have also your mobile phone...
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1.1
I didn't like
  • Poor reception
  • Streaming
#1124768
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In June 2017 I cancelled my Primus ISP service because they were not able to improve my service. The administration could not find my account number, but there it was on my monthly bill. I was told I could bring my modem into the Ottawa office. I did and they continue...
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1.6
I liked
  • Tech support
I didn't like
  • Administration
#1120202
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Primus Canada - Worst internet speed

Primus Canada
#1118359
1.0
Details
My internet is always down , always buffering the videos and phone connection also horrible, keep disconnecting and repeating words which is scary. Calling them doesn’t even solve the problem , it’s ridiculous overall
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Primus Canada - Bad costumer service

Primus Canada
#1105941
1.0
Details
I have been calling one week asking to fix my phone and internet wating on the phone more than one hour i never recommend primus service
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Primus Canada - Wow!! Customer service is the worst I've ever experienced

Primus Canada
#1104585
They tell you you'll get your 150 deposit back and when it comes time to get it... it's a joke and scam with this company!! They will send you in circles and hang the phone up on you! And tell you lies, and transfer you from person to person.. who know nothing g about their job! Absolute retards
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Primus Canada - Worse provider ever

Primus Canada
#1101169
1.0
Details
Since day 1 I've had issues with their internet service ( 14 days of crap internet) . We signed a 1 year term and I can't get rid of it without paying $100.00 penalty. I should have stayed with Fido, my previous provider. I will not recommend this service to anyone.
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They have a bunch of idiots working there. No internet for 9 days so far and still waiting for Bell guy now after being told I need to buy new modem! No tv, no work and cannot talk to supervisor! I feel like smashing my phone i am so mad!
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Pissed00f
Pissed00f

Bell guy was here last Friday and said the problem was the outside bell line and that Primus should have sent out a bell technician before selling me a modem. Bell guy apparen...

1.0
#1114644
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I have been trying to cancel my long distance plan for months NOW. I have spent endless hours multiple times waiting on the phone....no call back when I use that option. I have waited over 25 minutes....again multiple times for the online chat. I sent messages via...
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Pissed00f
Pissed00f

They are a bunch of *** that work there !

#1114551
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Before signing the contract, everything was promising, the features were nice as explained by the agent. I was promised that their line will work for sending and receiving faxes. After connecting the service, the fax did not work and they did not find a solution and I...
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#1109864
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When I tried to cancel a business bundle, I was told I am in 5 year contract. There is almost 4 years to ago. The total penalty will be more than $3000. Then I have to move the service instead of getting this ridiculous bill. Then I was told $70 for moving phone and...
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I didn't like
  • Cancellation policy
#1108267
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I was with Primes. I cancelled only 3 months before the end of the contract. I paid them fees for cancellation. I sent them the modem by Canada post with their paid mail. After few months I received bill for the modem saying they did not receive it. I confirm sent it...
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Anonymous
Anonymous

This is a {{Redacted}} company don't care about clients..after cancellation they still sending me bills to pay ..I'm calling 4 months to stop it and always they promise me th...

#1106427
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This is the worse company ever I paid via credit card over the automated service come to find out 10 days later the payment went to another account so they say someone with the same address as me?? How??? Impossible!! This is a Friday I'm on hold for 3 hours keep...
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1.0
#1105679
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Contact Primus Canada

Mailing Address:
Primus Telecommunications Canada Inc.
5343 Dundas Street, Suite 400
West Toronto, ON M9B 6K5
Canada
Phone:
(800) 806-3273
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I've been using Primus high speed internet service for almost 2 years and it was an absolute nightmare! I had all kind of problems such as very low speed, disconnecting several times a day, not having internet for several days because of technical problem in their...
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1.2
I didn't like
  • Poor quality and awfull customer service
#1102784
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