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Signed up for Primus internet a week back. Speed was terribly slow! Whenever I called, I was put on hold for at least 20 minutes. Called them half a dozen time, same situation.. got so pissed off and decided to disconnect the line. Called again today, was put on hold...
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1.1
#1051682
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I've been with Primus long-distance for a long time. The plan compares 3 long-distance plans and gives me the lowest rate of the 3, with my credit card being automatically debited for that amount on a monthly basis. I've been getting e-bills to avoid the charge of...
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#1048390
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Worst internet company I've ever dealt with. I've been with 5 different internet companies large and small, and this has been the absolute worst. Do not deal with Primus under any circumstances. It started off with them not getting internet installed on the correct...
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1.5
I didn't like
  • No internet for 2 weeks
  • Customer service
  • Constant throttling
#1043256
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Short Review for May 24, 2017

Primus Canada
#1051664
1.1
Been on the phone for more than one hour and still no answers. It sucks big time
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Short Review for May 24, 2017

Primus Canada
#1051662
My internet keeps cutting and it's been two days trying to get threw customer support and been on the line waiting for more then an hour and still no answer. Suck big time
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Primus Canada Internet Service Review

Primus Canada
#1038740
2.4
I have now been on hold for just over one hour. I am trying to complain about my internet service being spotty to non-existent for 36 hours. the technical support line says there are having service problems in the Toronto area the Customer Service rep, who sounds like she is overseas, says there are no problems since 2 weeks ago
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Primus Canada Internet Service Review

Primus Canada
#987267
Worst internet service ever. Once again my internet is down. First time I was on hold for 21/2 hours for tech support. Had internet for 5 minutes. Have been on hold now for 4 hours.
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I have been with Primus for almost 10 years now but I am leaving them! Enough is enough! When ever I need to call about any issue there is ALWAYS a message that they are backed up. Right now I sit on the phone and it has been 52 minutes on hold. I have actually been on...
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Anonymous
none

No hope of ever reaching technical help. Again. No I do not want you to call me back when you are available, I am available now, during work hours, where are your tech help ...

Zoin
Zoin

I really wanted Primus to say in this public forum what they were willing to do. I accidentally posted anonymously when I requested them to do so. I sent them an email today t...

2.2
I liked
  • That they offered air miles and their price was competative
I didn't like
  • Poor service and incorrect informaion on their website
#1037362
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So I got sucked into ordering Primus internet at the Costco kiosk. I don't know what I was thinking. Anyway, I placed an order somewhere mid march and requested for services to start in April as I was cancelling my services with prior provider. My modem never got...
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1.0
#1034666
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Since Primus Canada moved to digital and the services went dawn also because of many lines the company sell its hard for Consumer to keep surfing ,browsing the Internet ,only is good if you have one computer and don't used a lot .personally I would give 1 of 10 to rate...
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1.1
I didn't like
  • Internet service
  • Internet service very low quality
  • Worst experience ever
#1030588
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Not worth the savings they are mentioning, neither the speed is good nor the customer service. One would be a fool to signed up for internet based phone too as I was. Further they have no control over their business. Telus controls it. Any technical issue goes through...
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Anonymous
Primus

Hello,We sincerely regret that you had a negative experience with our service and that you feel that you were misinformed by our Sales agent. If you require assistance or wou...

1.0
I didn't like
  • Misrepresented by the sales rep at costco
  • Most ill informed sales people
#1029839
Reply to reviews
Do not go with primus they promised me the same services as bell at a cheaper price , my net is worse then dial up and they cut my phone services for none payment , get this , I'm not even 30 days behind in my bill and not one person called me about this , worse phone...
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Anonymous
Anonymous

Hello,We are sorry to hear you are not satisfied.Please contact us at 1-800-957-1177 between 8am and 5pm EST, we will provide assistance.Sincerely,NataliePrimus

1.3
#1021774
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March 15, 2017 First. Primus could not upgrade me from 7MB to 15MB. I spent hours on the phone to try and get it going. Actually, the d/l was worse when it was reversed back to 7MB. A Bell technician did his bit at his end. Second. I called Primus June 2016 and asked...
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1.3
#1021176
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I was with Primus for years! The connection started getting slow and cutting out. I called and waited on hold for an hour for nothing...because they said there was nothing wrong and it was an issue within my house. I put up with this for a while...I would call, nothing...
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1.9
I didn't like
  • Customer service was terrible
#1019895
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