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I had a Primus VoIp service for my home phone, last week on Tuesday July 18th when my phone had no dial tone, after few attempts Technical support agreed it's VoIp modem is faulty need a replacement, till of today July 23 have not received the modem and we are with-out...
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Anonymous
Anonymous

Hello, We are sorry to hear about the delay in shipping a replacement adapter. Please call us at 1-800-957-1177, we will offer some assistance.Sincerely,NataliePrimus

1.0
I didn't like
  • Any thing
#1078161
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Hello Primus After 16 months of uninterrupted use, my internet connection was lost last Thursday; and since my telephone line is based on the internet, so was my telephone. After turning off the devices and turning them back on didn't produce any results, I did the...
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Anonymous
Primus

Hello,We're sorry to hear about your situation and that your experience has not been the most positive. We would like to provide assistance and ensure that your internet issu...

I didn't like
  • Customer care and technical support
#1075900
Reply to reviews
Paying my bills, I ended up paying more than $300 to Primus, instead of paying another bill. I have been trying to call them, but never got the line. They are telling that the waiting time is less than one minute, but I stayed on the line two times one HOUR and never...
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Anonymous
Primus

Hello,We sincerely apologize for the longer than normal wait times to reach our Customer Service. We would like to help you resolve your concern. We invite you to email us y...

#1075897
Reply to reviews

Primus Canada - No customer service, impossible to sign out

Primus Canada
#1074917
1.3
Had our account for international phone calls for 7 years. Haven't used it for last year. Have been trying to cancel it for a few months. 40 min waiting time on phone, no one can make a decision. No answer to email.
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Primus Canada - On hold

Primus Canada
#1073197
Still on hold 1 hour and 53 minutes
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Primus Canada - Worst ever

Primus Canada
#1068635
Internet is far from being stable , customer service is based out of Manila , trying to get a technical support is like pulling teeth. In 1 year my service has been down approx 10 times and I just switched to bell
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Primus Canada - Unable to get Technical support

Primus Canada
#1063470
1.2
My home internet is acting up and tried to call tec support last two day and wait each day more than 2hours. Still couldn't able to reach any tec support person
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My Internet has been down for almost 2 days. Called their customer support, but no one ever picks up the phone. In the past too I've had problems with them. Very poor customer service. You can leave messages but no one will call you back. Non English speaking staff...
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Anonymous
Anonymous

Hello,We sorry to hear about your situation. We'd like to help! Please email us your account #, contact # and availability at execresp@primustel.ca. We will have someone ca...

#1074854
Reply to reviews
Dear Customer Service, 2 days before I ordered upgrade my internet service from 7 to 16 Mbps. At 30.06 I did not see technician, no phone, at least 4 times I phoned to office, eventually I was told, that he finished his job and did not inform me and my internet was...
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#1070693
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Our long-distance plan is not working for us. When we call our friends in Nevada, we often get a message saying that their number is not accepting calls from our private number - but we have no private setting on our phone. When I tried to call Primus technical...
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Anonymous
Anonymous

Hello,We wish to extend our apologies for the long waits. Please contact us at 1-800-957-1177 during business hours, we will provide some assistance.Sincerely,NataliePrimus

Anonymous
Anonymous

The worse customer service I have ever seen. These people need to hire people who actually want to help. I got hung up on and it takes forever to get someone on The line.

1.3
I didn't like
  • Technical support is non-existant
#1070656
Reply to reviews
I have been a loyal Primus customer for over 10 years. the last Christmas Holidays, my internet service kept going out of service, called many times and they temporarily resolve the issue. I had enough and moved my service to another provider. I overpaid my bills and...
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#1070438
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We have DSL internet service with Primus for years. However, the internet is down for several days and we try to call technical support for last few days but no one pickup the phone. The first 2 day I was put on hold for 2 hours but no one answer. I also tried to press...
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2.4
#1063695
Reply to reviews
I was a long time customer of Primus internet in the past (about 5 years ago) then switched to another company when i moved. Back then the connection was fast enough and certainly never went down. I just recently moved back to Primus Internet and i am actually SHOCKED...
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Anonymous
Anonymous

Update...Nathalie called me a few days ago and told me that tech support would call me within the hour. 12 hours later tech called me and said that there is no issues on thei...

Anonymous
Anonymous

Hello,Please accept our apologies for the long waits.We are sorry to hear about your experience, please be assured we wish to help resolve the slow speed. Kindly contact us a...

1.0
#1062861
Reply to reviews
Primus is the worst internet provider in Canada. The connexion is very bad, we are paying for 16 Mbps and receiving only 2 Mbps. We can't even watch videos. The customer service is awful, there is no follow-up. We sent 10 emails with no answer. We called the technical...
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1.4
I liked
  • Unlimited available internet
I didn't like
  • Customer service lies
  • Worst customer service
  • Poorest resolution team
#1062726
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