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1.0

Service constantly down. Hold times for tech support are 25-45 minutes.

One rep said that they did not want to send out a rep because it was expensive, and he suggested that I 'ask a neighbour' to borrow there old style home phone to put in the jack to test the line. When I explained that its a young apartment building and nobody has home phone he finally sent a rep out, and of course the problem was not at home, it was with there main line off site. I am almost a week without internet and nobody is helping me. The company is very unprofessional and hard to get a hold of.

DO NOT get this internet. Try calling support first and see how long the wait is before you sign up. I have had these problems 3 times, and also during setup it didn't work and I was on the phone for days.

Horrible company, I would give 0 stars but its not an option.

Reason of review: Poor customer service.

Monetary Loss: $300.

Preferred solution: Price reduction.

Primus Canada Pros: Original price.

Primus Canada Cons: Customer serviice, Tech support, Billing practices, Service, Internet speed.

Location: North York, Ontario

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