Stay far, far, far away. I was a very long time customer of their DSL service in Vancouver and Montreal (5+ years) and canceled about 8 months ago. I can't tell you how many frustrated hours I've spend on the phone with them trying to resolve the same issue over and over again (various issues over the years, in fact). I went through a lot of pain trying to resolve many technical and billing problems. I'd finally had enough when I decided their slow and unreliable DLS service was not worth the lower price - I was tired of service constantly dropping, which it would do at least two or three times a day, taking several minutes to come back online each time. And that's where the fun begins.
When I canceled 8 months ago, I had to return the old modem they lent me or there would be a $100 charge. They were supposed to send me something in the mail to stick to the box, with the address and postage paid. It didn't come, so I called and they said they sent another one. It didn't come. After several frustrated calls I finally just asked for the address, and paid for the postage myself. I waited, and sure enough they kept sending me bills with a $100 "modem not retunred" charge, and even sent me a collection notice (which I took VERY SERIOUSLY!!!). I called many times to try to sort it out, and eventually they realized they had received the modem but never credited my account for it, and I was eventually able to FINALLY close my account, about one month ago. They reassured me many times during the entire process that they would not send anything to collections while we were sorting it all out. And, guess what I received in the mail over a month after finally sorting everything out and closing my account? You guessed it - a notice in the mail from a collections agency demanding a $114 payment. I can only imagine what I'm going to have to go through now with them to rectify this, and how many hours I'll need to spend on the phone to ensure that they collections off my back and repair any damage to my credit rating that they have made. I have called them already about it, and they didn't seem to take it very seriously. It would almost have been more worth it just to pay the $100 modem fee from the start, even though that wouldn't have been fair, just to avoid all of this.
So there you are: stay far, far, far away from Primus. You won't enjoy your experience.
More Review Details
- Review category
- Review rating
- 2 out of 5
You May Also Like
- "I am a college student that budgets well and spends very little money, so I rarely check my bank account because I never have to worry about running low. My..."
- "No Wonder They Got So Many Bad Reviews! Many Members Are Scared To Come Out And Tell The Truth! I Have Hidden The Truth Long Enough! Now It Is Time To Spill The..."
- "MANTHISSITESUCKS.com singsnapsucks2.com Malicious and Libelous Activity Internethttp://www.ripoffreport.com/questionable-activities/manthissitesucks-com/manthissitesucks-com-singsnaps-68fad.htm3Author3Consumer0Employee/Owner Report DetailsMANTHISSITESUCKS.com1902 Pueble Drive Internet United States of AmericaPhone: 9514913283Web: www.singsnapsucks2.com/Category: Questionable Activities Arbitrate Set the record straight! Singsnapsucks2.com changed to MANTHISSITESUCKS.com is..."
- "i would like to know why i am blocked i am always very polite and courteous and real and would like an explanation Thanks I logged into Mingle and found..."
- "I ordered 2 128gb sandisk micro sd cards and 3 128gb Adata micro sd cards from a second seller, and 2 512gb usb flash drives they were all fake..."
- "I wanted natural dark blond highlights on my medium brown hair. The hair stylist called Myriam coloured my hair darker than my natural hair and added chunky streaky platinum highlights..."
- "I can't get them to stop calling. I've added at least 20 of their numbers to my auto reject list and continue to get 30 calls a day. I've answered..."
- "I just purchase this a week and a half ago . I been cooking with it and yesterday i opened the big part on the cap . Two pill like..."
- "I am not happy with your customer!! The number provided on this page does not work. I received a dress that came damaged. The lining was torn and i have..."