Primus Canada

I am one of the unfortunate indivduals who got caught when Rogers sold to Primus .I have tried to grin and bear it for one year. Now I am done with them. There have ...

After experiencing several website failures and hours of no service for our customers, Primus had nothing but excuses for us. Every time they "fixed" their problem, they blamed it...

What a joke, the only ISP that demands a 60 day Cancel. Like really, why is that? could it becuase Primus wants to try to *** OVER? I have been with primus/magma for too long...

Called Primus to cancel computer and return modem, bill is paid every month, after returning modem was hit with a $141 bill, when I was expecting $30-$35 bill, found out they tr...

My phone was disconnected by surprise. I have been a regular customer for 5 years, consistently pay my bills. suddenly was disconnected this afternoon and surprisingly was unable t...

I wanted to switch as I was unhappy with customer service. I emailed them my written notice, don't even try talking to them on the phone, and set a cancellation date. 30 days late...

I switched my phone service to Shaw and Primus decided to keep charging me. When I got my statement I phoned them.On the phone the CSR suggested that they could let my...

I was one of the many loyal Bell/Sympatico customer who fled because of cost/service problems. I left with such a bad taste in my mouth that I swore I would never do business with ...

I was one of the many loyal Bell/Sympatico customer who fled because of cost/service problems. I left with such a bad taste in my mouth that I swore I would never do business with ...

First and foremost the ONLY reason that I lasted almost one full year with Primus Canada is because the customer service that I received was great (AT THAT TIME). Having said that...

I had the Primus triple value bundle for over 5 years and never had a problem. As I am between jobs I've been looking at ways to save money and heard about freephoneline.ca so I ca...

I've been with Primus for very long time and always feel special ...I do have problem now n than with billing but always adressed very promptly. I called Primus last month 10 J...

You guys can read about what I put up with in Primus' service a little further down the thread. Just wanted to tell any other Primus customers (or should I say capti...

I was a 7 year customer of Primus Canada and everything went well until I went to move. I gave them 30 days notice of moving and when I got the bill it was for another 3 months of ...

In Aug 2011 I cancelled my voip service with Primus Canada and shipped their modem back to them. Though I never signed any contract they told me they wanted a month notice of cance...

I called to set up an internet only account and was told to provide a deposit due to credit issues. I made a payment at the bank of $250.00 and awaited a response or a modem deliv...

Not satisified with my current provider I decided to try out Primus's home phone services (using Voice over IP). To make a long story short I waited 1 month for them to port my old...

I have been with Primus for over a year now, and I regret now that I made the decision to leave Bell. Bell's rates are way too high and I mistakenly thought Primus would be the...

So, my husband and I decided that we liked Primus's triple value bundle plan for $85/month. We thought that we would try and save some money and thought that it would be a great w...

Opened an account for ulimited internet service: never got close to it !!! Internet drops for no reason and or the modem does not boot up correctly and surprise, it's Bell's fault ...

I've been a Primus client for a number of years now. I've always had challenges while leaving an auto-reply email message within e-care. Recently I got the answer to why ...

My Internet was disconnected by mistake dispite email sent by Primus email reponse Associate confirming that the internet will remain active, only cancel the tel. phone number. Th...

Your internet does not work and I pay 50. amonth for nothing , I want my money back and I'm not giving you anymore money, where do I send this box , I'm done with you.Now you want ...

Despite giving my 30 day notice on my account I was charged for the next four months. I have spoke to everyone and complained and was actually told that my issue would be resolved ...

I have inadvertently set up a wrong Primus a/c number in E-Banking when I paid my first bill of $42. I requested my Bank to launch an investigation to reverse the payment after exp...

Hi All, Great news! I just lodged a grievance against Primus and believe me, it's a lot less painful than it appears. Actually it's quite fast and eas...

Just to let everyone on this board know that I am formally filing a complaint with the CCTS. Primus is not only crooked, but it runs on a crash-and-burn business mod...

Approximately 2 months ago, I had my phone turned off due to a late bill payment. My mistake. I then paid the bill immediately and was told my phone would be turned within 3 busi...

Primus Canada - an hour later to reverse a $6.16 charge to my credit card. They acknowledged that they charged it incorrectly but because it was less than $10 they would not issue...

I am a small business owner and started paying high speed internet and phone line services to Primus since last year. But the internet service has always been an issue. I kept call...