Primus Canada

I was a 7 year customer of Primus Canada and everything went well until I went to move. I gave them 30 days notice of moving and when I got the bill it was for another 3 months of ...

In Aug 2011 I cancelled my voip service with Primus Canada and shipped their modem back to them. Though I never signed any contract they told me they wanted a month notice of cance...

I called to set up an internet only account and was told to provide a deposit due to credit issues. I made a payment at the bank of $250.00 and awaited a response or a modem deliv...

Not satisified with my current provider I decided to try out Primus's home phone services (using Voice over IP). To make a long story short I waited 1 month for them to port my old...

I have been with Primus for over a year now, and I regret now that I made the decision to leave Bell. Bell's rates are way too high and I mistakenly thought Primus would be the...

So, my husband and I decided that we liked Primus's triple value bundle plan for $85/month. We thought that we would try and save some money and thought that it would be a great w...

Opened an account for ulimited internet service: never got close to it !!! Internet drops for no reason and or the modem does not boot up correctly and surprise, it's Bell's fault ...

I've been a Primus client for a number of years now. I've always had challenges while leaving an auto-reply email message within e-care. Recently I got the answer to why ...

My Internet was disconnected by mistake dispite email sent by Primus email reponse Associate confirming that the internet will remain active, only cancel the tel. phone number. Th...

Your internet does not work and I pay 50. amonth for nothing , I want my money back and I'm not giving you anymore money, where do I send this box , I'm done with you.Now you want ...

Despite giving my 30 day notice on my account I was charged for the next four months. I have spoke to everyone and complained and was actually told that my issue would be resolved ...

I have inadvertently set up a wrong Primus a/c number in E-Banking when I paid my first bill of $42. I requested my Bank to launch an investigation to reverse the payment after exp...

Hi All, Great news! I just lodged a grievance against Primus and believe me, it's a lot less painful than it appears. Actually it's quite fast and eas...

Just to let everyone on this board know that I am formally filing a complaint with the CCTS. Primus is not only crooked, but it runs on a crash-and-burn business mod...

Approximately 2 months ago, I had my phone turned off due to a late bill payment. My mistake. I then paid the bill immediately and was told my phone would be turned within 3 busi...

Primus Canada - an hour later to reverse a $6.16 charge to my credit card. They acknowledged that they charged it incorrectly but because it was less than $10 they would not issue...

I am a small business owner and started paying high speed internet and phone line services to Primus since last year. But the internet service has always been an issue. I kept call...

I switched from bell canada to primus few motnhs ago.I have no internet signal, no one at primus can solve the problem, every time I call I am told to wait two business day. ...

Customer service really sucks... I kept trying to explain my situation and the lady would not let me get a word in at all... I paid my account 5 days before and on the website when...

Becoming a Primus customer required many hours with both their technical support and customer service departments, as I was given incorrect and conflicting information repeatedly. ...

I received 2 days of phone service and 3 days of internet service from primus and was billed nearly 110 dollars then sent an e-mail pretty much telling me to screw myself. Th...

I recently moved away from Primus and was dinged with a cancellation charge (1 month notice) and an extra month's service change. My first thought was, who in this day and age has...

I have not seen a customer service agent's so Illetrate and no Manners I ask for my Line Traansfer, and i gave them my new address and my cell number to get my service connected th...

Here is the timeline of events I have so far had to endure: -June 24th 2011, signed up for internet services on the Primus website. -June 27th, reciev...

I switched to Primus unlimited only to find out that using a site heavily, somehow mysteriously causes access to get limited. First it was an online video site. Then it was an onl...

Starting June, 2011, Primus Canada simply upped the internet monthly charge without telling anybody, at least not to me.Can an ISP legally hike rate without informing e...

4 days without a phone with Primus. They have lied and backtracked to cover their incompetence. They disconnected me by mistake and now have jacked me around with fake service call...

I have call transfer problem on primus pbx lines.primus cannot resolve for last 2 month. anybody out there can help. funnypart is it ,it does not happen all the time. i donot think...

I have also been hit with "lost equipment" charges even though I returned the Primus VOIP modem (and with a Canada Post tracking number provided by Primus) This seems to be standar...

I decided to switch to Primus after receiving a promotional letter, BIG MISTAKE! The line is full of static and is faint! I was unable to receive any inbound calls f...